Job Overview
A premier opportunity exists to take on a senior leadership role within our airport lounge operations at Cairns Domestic & International Airport.
The successful candidate will be responsible for overseeing the day-to-day management of an executive premium class lounge, ensuring exceptional service delivery across all touchpoints.
Key Responsibilities
* Managing the operational aspects of the lounge, including catering, cleaning, and concierge services.
* Leading a high-performing team to deliver 5-star guest experiences.
* Developing and implementing effective cost control measures to optimize stock levels and reduce waste.
* Preparing and presenting monthly financial reports to inform business decisions.
* Mentoring and developing staff to enhance their skills and knowledge.
* Fostering strong relationships with clients to drive loyalty and retention.
Requirements
To succeed in this role, you will need:
* A proven track record in high-end hospitality delivery, managing teams in fast-paced environments.
* Strong analytical skills, with experience in managing budgets and driving profit.
* Excellent communication and interpersonal skills, with a history of building successful relationships at senior executive level.
* Strong leadership skills, with the ability to build effective and motivated teams.
* In-depth knowledge of hospitality and food safety standards.
* Hospitality or business qualifications are highly regarded.
* Knowledgeable in risk assessment and food hygiene (level 3 preferred).
* Proficient in Microsoft Office, with experience in managing resources and P&L.
What We Offer
* Career growth opportunities within Compass Group.
* Paid parental leave options.
* Salary packaging to make your dollar go further.
* Access to retail discounts through Maxxia partners.
* Opportunities to learn new skills and move into exciting roles within the global company.
* A chance to join an ecologically and socially forward operation.
* Senior management recognition programs.
* Exclusive discounts on travel, cars, accommodation, electronic devices, and more.
If you are a dynamic leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.