Join Moomoo as a Retail Store Associate
Ready to change the way Australians invest? At Moomoo, you’re not just joining a leading global investment platform; you’re becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than 27 million users worldwide and a strong local presence, we’re shaking up wealth-tech—and we want you on our journey!
What You’ll Do
As our Retail Store Associate, you’ll be the friendly face that welcomes clients into our experiential store—helping them get started, guiding them through our platform, and making sure their investing experience is smooth and enjoyable. If connecting with people and making financial concepts simple sounds exciting, this is your chance to shine in a fast-growing industry.
Your Day-to-Day:
Welcome and assist new clients with account opening and app navigation.
Answer basic questions and help clients feel confident using Moomoo’s innovative features.
Support marketing events and workshops —be part of the buzz around our newest campaigns.
Work with your team to keep store operations on track and clients happy.
Help with documentation and compliance, always keeping client information protected.
Assist sales efforts by following up on leads and supporting client acquisition goals.
About You
1–2 years’ experience in customer service, preferably financial advice, or retail investment services
Basic knowledge of financial markets and trading platforms
People-focused: great communicator (English; Mandarin/Cantonese a plus)
Organised, detail-oriented, and comfortable with multitasking
Willing to work rotating shifts, including weekends and holidays
Tech-savvy and keen to learn new digital tools
Customer-first problem solver who’s always ready to help
Perks & Benefits
Growth: Work for a leader in digital brokerage, with unlimited career opportunities
Competitive rewards: Market-driven salary and performance bonuses that reflect your impact
Coverage: Comprehensive insurance for you and your family
Culture: A fun, diverse workplace with frequent team events and celebrations
Surprises in store: More benefits revealed as you progress through the hiring process!
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