With 1.2 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led, member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
We are looking for a proactive individual to join RAC Insurance in the Product and Sales team as a Product Support Officer. Reporting to the Product Support Team Leader, this position provides RAC Insurance product support and policy advice across all RAC Insurance sales and distribution channels.
This is a great way to extend your knowledge of the end-to-end insurance process and be exposed to decision making around products, policies and product development.
This role will be offered on a Contract or Secondment basis for a period of 12months, with the potential of extension and/or permanency.
What’s the role:
* Enable a consistent RAC insurance policy and enquiries service to members and business units
* Assist with processing policies, policy amendments and policy exception reports
* Handle referrals from RAC Group sales and member service staff, claims staff and members
* Interpret insurance coverage, disclosure and insurance risks
* Liaise with members to action processing of reports
* Assisting in the complaint management process
* Ensure the financial status of policies are maintained and up to date
* Build strong knowledge of all new and existing RAC insurance products and services
* Be involved in specific projects supporting the business
* Engage with and build relationships with internal stakeholders
What we’re looking for:
* Knowledge of insurance products and policies
* Demonstrated experience in a similar Insurance policy admin role is desirable
* Strong relationship building skills with exceptional customer service and the ability to work in a team environment
* Solid data processing and administrative capability, along with “tech savviness”
* Highly organised and a strong attention to detail
* Confident decision maker and proven problem solver
* Ability to adapt to a changing environment with a diverse workload
* Enthusiastic, motivated and a strong willingness to learn and adapt to different ways of doing things
* Commitment to putting members at the centre of everything you do
What can we offer you?
* A workplace culture where our people feel valued, respected and empowered
* Work in flexible ways that meet work/life commitments and support wellbeing
* Be part of a purpose led organisation that gives back to the WA community
* An environment that values ongoing career development
* Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
* Opportunities for community engagement and corporate volunteering
We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. You can apply with an online application - please send us your cover letter and CV showcasing what you can bring to the team.
We encourage you to apply as soon as possible, applications will close on Friday 8th March 2024
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