Job Opportunity: Service Advisor
We're redefining excellence in the auto industry by providing exceptional customer service and vehicle maintenance.
* Deliver outstanding customer experiences through professionalism, courtesy, and timely communication.
* Effectively manage bookings to ensure seamless workflow and minimize wait times for technicians.
* Prepare accurate and clear quotes that inform customers about the work required.
* Keep customers up-to-date on the progress of their vehicles with proactive updates and transparent communication.
* Ensure timely completion of jobs and provide accurate invoices that meet customer expectations.
You will collaborate closely with our specialists in suspension, 4x4, and tyres, where we set a new benchmark.
About You
* Be highly organized, reliable, and composed under pressure.
* Develop strong relationships with customers by effectively communicating and empathizing with their needs.
* Cultivate a sense of pride in your work and strive for continuous improvement.
* Embody a team-oriented approach and contribute to solutions-driven decision-making.
Measuring Success
* In the first three months, you will demonstrate confidence in our systems, earn the trust of your colleagues, and begin earning a competitive bonus.
* At six months, you will enhance workshop efficiency, become a trusted resource for technicians, and capitalize on opportunities in tyres, suspension, and 4x4.
* After twelve months, you will be an integral part of our team, recognized by customers, and assisting new hires in adopting our best practices.