Job Description:
We are seeking a skilled Customer Service Specialist to join our team. As a key member of our after-sales process, you will be the primary point of contact for our valued clients throughout their order experience.
Your role will involve troubleshooting and resolving customer issues and enquiries, ensuring a high level of customer satisfaction. You will also collaborate with internal teams to ensure customer expectations are met, identifying opportunities to enhance the customer experience and provide feedback to improve our processes and services.
Required Skills and Qualifications:
* Previous experience in a customer support or customer service role.
* Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
* Strong problem-solving skills and the ability to handle challenging situations.
* Detail-oriented with good organizational skills to manage multiple customer inquiries simultaneously.
* An outgoing personality with a positive attitude.
* A strong work ethic, who can work well within a diverse community of highly motivated stakeholders.
Benefits:
We offer a comprehensive benefits program that includes access to discounts and cashback from over 400+ retailers nationwide, as well as a health and wellbeing platform that supports your mental, physical, and financial goals.
Others:
We pride ourselves on being a family-owned and run business, with over 200 employees reaching service milestones in Australia alone. We strive to continue supporting our employees to be the best versions of themselves.