Night Auditor Job Description
We are seeking an experienced casual Night Auditor to join our Front Office team.
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Job Responsibilities:
* Previous experience in Night Audit or hotel reception is essential.
* Experience with a range of Property Management Systems will be highly regarded, particularly Infor HMS.
* Flexibility is crucial as you will be working a rotating roster with shifts including weekdays, weekends, and public holidays.
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Required Skills and Qualifications:
* Previous experience in a busy hotel environment.
* Enthusiasm for detailed and precise work.
* Outstanding attention to detail.
* A willingness to embrace innovation.
* Excellent communication skills.
* A friendly, thoughtful, and highly organized approach to customer service.
* A commitment to providing a positive guest experience.
* Prior experience leading the night shift and night porter and being able to make autonomous decisions.
* A professional, positive, and calm approach to handling customer disputes ensuring the guest experience remains exceptional at all times.
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Benefits:
Opportunities for growth and development will be available for the right candidate. A position description can be obtained by contacting our People and Culture Partner. Applications should include a cover letter outlining what you love about working nights.
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Key Skills:
* Customer Service
* Hotel Experience
* Hospitality Experience
* Guest Relations Experience
* Math
* Windows
* Facilities Management
* Night Audit
* Front Desk
* Guest Services
* Phone Etiquette
* Word Processing