We're seeking an experienced Account Manager with 4+ years within digital marketing and martech under their belt. You will help clients connect with their customers using innovative and strategic digital campaign solutions, across both customer loyalty and acquisition campaigns, with a focus on end‐to‐end email campaign management.
You will handle the day‐to‐day administration of your client accounts, including internal and client WIPs, workflow control, meetings, minutes, estimates and records, while developing a thorough understanding of your client's business needs and offering strategic recommendations on digital campaigns. In this opportunity you will get to work with some of Australia's most-loved retail brands.
What You'll Do
* Manage multiple key client accounts, owning all aspects of account services
* Own the financial and contractual nature of the assigned accounts, including scoping of new opportunities, creating and reviewing SOW, MSAs & change requests, invoicing and burndown reports, ensuring prosperous financial health across accounts
* Nurture and grow the relationships within the assigned accounts, ensuring frequent contact with key clients, in‐person meetings and social gatherings
* Project manage small to medium projects/retainers, owning the coordination and completion of project timelines, resourcing, delivery, change requests, budget, and perform agile ceremonies as required
* Serve as the escalation point of contact, ensuring problems are solved efficiently and with minimal impact to the client relationship, internal team and quality of work
* Conduct/assist workshops and discovery sessions to capture business and functional requirements of assigned accounts, to inform new opportunities and the scoping of identified opportunities
* Manage the resourcing of accounts, ensuring accounts are adequately and efficiently resourced
* Maintain and demonstrate a sound knowledge of Ogilvy One's range of technical, strategic and campaign service offerings, as to answer client enquiries and proactively seek new opportunities by identifying accounts needs within Ogilvy One's service offerings
* Build and maintain relationships across platform partners (e.g. Martech Account Executives) to share knowledge and seek new opportunities
* Lead the end‐to‐end execution of marketing campaigns (primarily email marketing), including creative development, strategic guidance, quality assurance, deployment, and reporting
* Collaborate closely with clients on campaign strategic planning adhering to best practice guidelines
* Continuously monitor campaign performance, providing testing optimisation recommendations, along with reporting and analysis for meaningful insights
What You'll Bring
* Demonstrated experience with strong stakeholder management to deliver successful outcomes
* Solid understanding of marketing technology and digital marketing
* Experience in overseeing and managing campaigns end to end
* Familiarity with digital campaigns, including email campaigns and lifecycle communications
* Comfortable presenting campaigns findings to stakeholders to drive continuous improvement
* Strong ability to triage and work with both internal and external stakeholders to ensure outcomes
* Strong organisation and project management skills
* Excellent written and verbal communication skills with attention to detail
* Exceptional relationship building skills and a team player mentality
* Be comfortable with simplifying complex technical strategies and requirements to non‐technical stakeholders
* Experience identifying opportunities to add value to existing tech stacks
Benefits
* Go global with Ogilvy: As part of a leading global network, you'll have access to career pathways and opportunities around the world
* Family & caregiver support: We offer a gender‐neutral parental leave policy, providing 16 weeks of paid leave to support all parents and caregivers
* Unlock the power of AI: Get exclusive access to WPP Open, our cutting‐edge global AI platform, and leverage the latest technology to enhance your work and drive innovation
* Belong at Ogilvy: We're deeply committed to fostering an equitable and inclusive workplace. Our Inclusivity & Impact Council, SheCD, WPP Unite, and Reconciliation Action Plan programs are just some of the ways we create a culture where everyone feels valued and respected
* Invest in your growth: You'll receive a tailored personal development plan and dedicated support from your manager to guide your career journey. We leverage Culture Amp to facilitate meaningful career conversations and track your progress
* Recharge & rejuvenate: Enjoy a range of additional leave benefits, including your birthday off, Summer Fridays, and loyalty leave (an extra day for each year you're with us)
* Wellness your way: Take advantage of discounted rates with health and fitness providers, plus access to yoga, meditation, and wellbeing programs to support your mental and physical health
* Confidential support: We provide confidential counselling support through Telus EAP to help you navigate any personal or professional challenges
* Recognising excellence: We celebrate your achievements and loyalty through our employee reward programs
* Referral bonus: Bring your talented friends to Ogilvy and receive a bonus
* Unlock exclusive savings: Access discounts and vouchers for major household brands through our benefits platform, perkSPACE
Equal Opportunity and Diverse Hiring
At Ogilvy, inclusivity is essential to our success. We're committed to building a workplace that embraces various perspectives, experiences, and backgrounds, knowing that diverse teams drive more impactful work.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, Māori, people with disabilities, diverse cultural and linguistic backgrounds, all ages, genders, sexual orientations, gender identities and expressions, nationalities, and family structures.
We believe everyone thrives when they can be themselves. We provide equal opportunities and are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to reach their full potential.
If you require any accessibility adjustments during the recruitment process, please let us know: ogv-au-careers@ogilvy.com.
Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at accommodations@ogilvy.com. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.
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