About the Role
As a Senior Product Manager, you will play a key role in shaping the propositions across key customer segments, leading the development of segment-specific insights, reporting, and strategic recommendations to drive improved customer experience, product performance, and business growth.
You will work cross-functionally with data, marketing, digital, distribution, and other product teams to deliver outcomes. This is a fixed-term contract for 12 months.
* Main Responsibilities:
* Drive development of the customer segmentation strategy, ensuring it supports the bank's growth objectives and aligns with customer needs.
* Understand the voice of the customer, be aware of macro, micro, and product landscapes.
* Identify opportunities to improve our propositions, supported by a deep understanding of our products and customers.
* Lead and execute change in partnership with delivery teams and a wide range of stakeholders, to continuously improve our product offerings and processes.
* Lead regular reporting and insight generation across key customer segments, turning data into actionable strategies.
* Collaborate with analytics teams to improve segment definitions and measurement frameworks.
* Monitor market trends and competitor activity to ensure our segment strategies remain relevant and differentiated.
About You - Skills and Qualifications
To be successful in this role, you should have:
* Previous experience in product, strategy, or customer insights as this is essential for the role.
* A strong understanding of customer frameworks, customer journeys, and value propositions is highly desirable.
* A strong commercial acumen and strategy development skills.
* Strong analytical skills with confidence using data to drive actionable insights.
* Proven problem-solving skills coupled with confidence in making data-driven decisions.
* An advanced ability to drive outcomes and execute on a roadmap of initiatives.
* A risk mindset – you are expected to proactively identify and understand, openly discuss and act on current and future risks.
About You - Experience and Education
To be considered for this role, you should have:
* At least 7 years of experience in the financial services sector, with a proven track record of delivering successful projects. Exposure in payments and/or retail banking is preferred.
* A Bachelor's degree or equivalent qualification. An advanced degree or MBA is preferred.
* A willingness to get your hands dirty – from writing Jira stories, leading investigations to running meetings.
* Advanced Word, Excel, and PowerPoint skills.
* Strong communication, stakeholder, and influencing skills.
CORPORATE SECURITY RESPONSIBILITY
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, the organization is responsible for information security and must:
* Abide by the organization's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach;
* Complete all periodic mandatory security trainings in accordance with the organization's guidelines.