Head of Quality - Corporate Shared Services (NV1, N2 Clearance)
We are excited to share a contract opportunity for a Head of Quality - Corporate Shared Services to support a high-profile client in the Australian Navy Defence in Sydney.
Role : Head of Quality - Corporate Shared Services
Location : Sydney
Duration : Contract
NOTE : WE ARE LOOKING FOR SECURITY CLEARANCE NV1 / NV2
In this pivotal role, you'll shape our country-wide quality initiatives by leading a diverse team to drive Quality Improvement efforts and reduce the Cost of Non-Quality in partnership with Domain Leaders and Process Owners. Additionally, you'll champion Customer Satisfaction across Australia’s portfolio, serving as the Group QCS Customer Satisfaction Leader.
Responsibilities :
* Lead Quality Improvement initiatives and reduce the Cost of Non-Quality in collaboration with Domain / Business Unit and Functional Leaders.
* Champion Customer Satisfaction across Australia’s portfolio, fulfilling the Group QCS Customer Satisfaction Leader role.
* Drive Continuous Improvement of the Management System while maintaining ISO9001 Certification and ensuring effective Change Management.
* Enhance the organization’s Quality Capabilities and Continuous Improvement Culture across all business areas.
* Improve internal customer experience and elevate senior leadership awareness of QA contributions through a structured engagement framework.
Qualifications :
* Strong leadership experience with a customer-centric focus, preferably in complex engineering or industrial settings.
* Solid understanding of quality and process improvement principles.
* Strategic influencing skills to drive improvements across the organization.
* Ability to articulate a vision, mobilize teams, and achieve strategic outcomes.
* Dedicated to addressing customer needs and enhancing service quality.
* Excellent communication and collaboration skills for effective teamwork.
* Numerate and analytical, proficient in Business Intelligence tools (e.g., Power BI, Tableau).
* Bachelor's degree in Science, Engineering, or equivalent qualifications.
* Lean / Process Improvement certification (e.g., Lean Six Sigma Black Belt).
* Preferred qualifications in Data Science or Business Intelligence (e.g., Certified Analytics Professional).
* Preferred qualifications in Change Management (e.g., PROSCI).
If you are interested in discussing the opportunity, please send me a DM or email .
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