Job Title: Retail Sales Associate
As a Retail Sales Associate, you will play a key role in delivering exceptional customer service and contributing to the success of our retail operations.
* Sell admission tickets and souvenirs to visitors, providing information on products and services as needed.
* Book and manage animal encounters and experiences, ensuring smooth execution and high levels of customer satisfaction.
* Process sales transactions accurately and efficiently, balancing shop tills at the end of each day.
* Manage group bookings and organize tour requirements, working closely with colleagues to ensure seamless delivery.
* Maintain a clean and organized store environment, restocking displays and ensuring visual merchandising standards are met.
* Assist with monthly stocktakes and support email communications as required.
* Excellent customer service skills, with the ability to build rapport with visitors from diverse backgrounds.
* Experience with POS systems, with proficiency in operating hardware and software.
* Strong cash handling skills, with attention to detail and accuracy in processing transactions.
* Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
* Well-presented and well-spoken, with excellent communication skills.
* Collaborative team player, able to work effectively with colleagues to achieve shared goals.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.