Lanson Place offers a luxurious home-away-from-home experience for short and extended stays at central locations in Hong Kong, Shanghai, Kuala Lumpur, Singapore, Manila. Melbourne will be the first in Australia and flagship for the brand to expand its portfolio to other Australian and New Zealand gateway cities. Since 1995, the company has been delivering on its mission to perfect the art of authentic hospitality, building residential communities and extending attentive and efficient service enveloped in the philosophy of family.
As a Porter, you play a crucial role in ensuring exceptional guest experiences at our hotel. You are responsible for providing assistance with luggage, offering information about the hotel and local attractions, and ensuring that guests' needs are met promptly and professionally. Your friendly demeanor, excellent communication skills, and ability to anticipate and address guests' needs contribute to creating a welcoming and comfortable environment for our guests.
You will work closely with other members of the hotel team to uphold our high standards of hospitality.
Your main responsibilities:
-Greet guests upon arrival and off er assistance with luggage handling and transportation.
-Provide information about hotel facilities, services, and local attractions.
-Orientate guests with inquiries, requests, and reservations, to the front desk team.
-Coordinate with other hotel staff, including front desk personnel and housekeeping, to ensure seamless guest experiences.
-Maintain cleanliness and organization in luggage storage areas and other guest service areas.
-Monitor and respond to guest feedback and requests promptly and professionally.
-Escort guests to their rooms and familiarize them with room amenities and features, if needed.
-Coordinate transportation arrangements for guests.
-Uphold the hotel's standards of professionalism, integrity, and guest confidentiality at all times.
What we are looking for in the candidate:
* A minimum of 1-2 years in a customer service environment
* Familiarity with Melbourne locations and hotspots
* Excellent communication and time management skills
* Availability to work a variety of shifts, including weekends & public holidays - morning / afternoon / evening
* Proactive, enthusiastic, and thrives in a dynamic environment.
* Positive, can-do mindset
This role requires colleagues to work in an active work environment, where manual handling tasks will be required.
What We Offer:
* A dynamic, caring and supportive work environment
* Staff events
* Volunteering initiatives
* Staff benefits including discounts on accommodation & dining at our property as well as free stays in our sister properties in Asia.
How to Apply: If you're passionate about hospitality and eager to be part of an exciting new venture, we'd love to hear from you Please submit your resume detailing your relevant experience and why you're interested in joining our team.