Are you ready to take the next step in your career in the security industry? Our client is the market leader and is looking for a dedicated and experienced Service Support Manager to join a dynamic team. As a leader in security solutions, they pride themselves on delivering exceptional service and support to clients.
Key Responsibilities
* Oversee and manage the team to ensure timely and effective resolution of client issues.
* Develop and implement strategies to improve service delivery and customer satisfaction.
* Collaborate with clients to understand their security needs and provide tailored solutions.
* Monitor and analyze service performance metrics to drive continuous improvement.
* Train, mentor, and motivate the support team to achieve their full potential.
What We Offer
* Competitive salary and benefits package, including full use company car
* Opportunities for professional growth and development.
* A supportive and inclusive work environment.
* The chance to work with cutting-edge security technology and solutions.
Qualifications
* Proven experience in a service support management role, preferably within the security industry.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Analytical mindset with a focus on data-driven decision-making.
* Commitment to providing exceptional customer service.
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