Customer Service Representative | Rockhampton
Join a leading global HVAC-R business with a strong local presence!
Beijer Ref is a world leader in refrigeration and HVAC wholesaling — offering innovative, sustainable, and customer-focused solutions across Australia. Our success is built on our people — skilled, engaged, and committed to excellence.
We’re looking for a Customer Service Representative to join our Rockhampton branch, supporting our customers and branch operations through outstanding service, sales support, and teamwork.
Why You’ll Love Working With Us
- Solid team culture – supportive, inclusive, and collaborative environment.
- Competitive remuneration – base salary + superannuation + benefits.
- Career development – opportunities to grow through training and mentoring.
About the Role
Reporting to the Branch Manager, you’ll play a key role in delivering great customer experiences, ensuring sales orders are processed accurately, and supporting branch operations.
Your responsibilities will include:
- Building and maintaining strong customer relationships.
- Accurately quoting and processing sales orders in a timely and professional manner.
- Liaising with warehouse and purchasing teams to ensure order fulfilment and on-time delivery.
- Promoting products and identifying upsell opportunities to achieve branch revenue and margin targets.
- Performing warehouse and operational duties such as inventory management and stock control.
- Contributing to a safe, efficient, and team-focused branch culture.
About You
To succeed in this role, you’ll bring:
- Previous experience in customer service, sales, or a wholesale/retail environment.
- Strong communication and interpersonal skills.
- High attention to detail and accuracy in processing orders.
- A collaborative and proactive approach to teamwork.
- Forklift licence (required).
- Familiarity with HVAC, air-conditioning, or refrigeration products (advantageous).
Beijer Ref is the world’s largest refrigeration wholesaler and Australia’s trusted name in HVAC-R distribution. We strive to make our customers’ lives easier by offering the right products at the right time, backed by exceptional service and support.
Join a company that’s committed, united, engaged, and straightforward — where your contribution truly makes a difference.
Apply now to become part of a business that’s shaping the future of sustainable cooling and heating solutions in Australia.
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