Who are we?5 Hounds is a veterinary-founded fresh food company on a mission to help dogs live longer.We've seen firsthand, in clinic and at home, the power of real food. The improvements in skin, digestion, energy and long-term health are undeniable. Yet the majority of dogs are still being fed ultra-processed diets and managed reactively, rather than proactively.We believe the industry has it backwards.So we built something different... lightly cooked, species-appropriate meals, backed by veterinary insight and delivered directly to dog owners across Australia.But 5 Hounds is more than food.It's a movement around education, community and raising the standard of care for dogs.We are product-obsessed. We care deeply. And we're just getting started.Our MissionDogs are getting sicker, earlier.Chronic disease, cancer, obesity. These are now the norm, not the exception.Our mission is simple:Help dogs live longer, healthier lives through better nutrition and better decisions.The RoleThis is not your typical customer service role.You will be the front line of 5 Hounds, guiding customers through nutrition, transitions and real-life health challenges.You'll combine empathy with clinical thinking, helping dog owners feel supported, educated and confident in their decisions.What you'll doRespond to customer enquiries across email, chat, phone and social platformsSupport dogs transitioning onto fresh food (including fussy eaters and sensitive guts)Provide guidance around feeding plans, portions and product selectionTroubleshoot common issues (loose stools, appetite changes, weight concerns)Educate customers on longevity, gut health and real food feedingWork closely with Dr Will and Dr Sienna on more complex casesTurn everyday conversations into meaningful customer experiencesWhat you'll bringStrong belief in fresh food feeding and preventative healthExcellent communication skills (warm, clear, and confident)Ability to think critically and problem-solvePassion for helping people and their dogsComfortable in a fast-paced, growing businessWhy join 5 Hounds?Work directly alongside veterinarians shaping the future of dog healthBe part of a fast-growing Australian start-up with a real missionMake a genuine impact on dogs and their owners every single dayJoin a tight-knit, ambitious, dog-obsessed team