Our client is a sought after corporate employer with a national presence who is currently seeking organised and driven professionals to be a part of their fast paced service delivery team.Your role as a Scheduler is to ensure that various units of work are deployed in a timely, efficient and transparent manner. Scheduling of these units of work would also involve taking calls on the Web chat Queue and booking in technicians. Liaise with Customer Service Agents via the chat queue systems to ensure Technical field staff are dispatched in a timely manner;All correspondence via the chat Queue, however if complex will change to email communication;Monitoring the dispatch of tasks to the field;Action and follow up tasks that fail to automatically schedule - taking corrective actions for tasks in danger of being missed.Respond to requests from customer service team on a national basisIf any issues arise this will go directly to the company planners.Specific RequirementsHigh level of autonomy / self starter and the ability to successfully manage end to end customer resolutions;Proven ability to determine priorities, co-ordinate resources and make sound business judgements to best achieve the customers' requirements;A high level of motivation and a commitment to strong customer serviceStrong written communication SkillsIt proficientThis centre operates between 8pm – 5pm Monday - Friday; successful candidates can expect to be rostered for hours per week within these times. Please "APPLY" to submit your resume – role will be commencing early May 4.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or 0 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.