We are seeking a skilled claims manager to oversee a portfolio of workers' compensation claims at the Southbank location. This full‐time, permanent role offers base salary, superannuation, incentives and a range of team member benefits within a flexible and supportive work environment.
Key responsibilities include managing claims portfolio across jurisdictions, providing high‐level customer service, collaborating on claim strategies, conducting reviews and case conferences, and coaching team members in strategic claims management.
What You'll Do
* Proactively manage a claims portfolio within legislative, self‐insurance and business requirements across multiple jurisdictions.
* Provide injured team members with a high level of customer service and trusted advice regarding their claims.
* Work collaboratively with key stakeholders in developing and implementing claim strategies to ensure timely and sustainable return to work.
* Conduct claim reviews and case conferences as required.
* Develop, coach and mentor team members on strategic claims management.
What You'll Need
* Significant experience working within a workers compensation/insurance environment.
* Excellent knowledge of the current VIC or NSW Workers Compensation Legislation.
* Experience in negotiating return to work and rehabilitation outcomes.
* Well‐developed interpersonal and influencing skills.
* Ability to manage multiple priorities to meet agreed deadlines.
* A genuine interest and passion to learn and develop new skills.
Nice to have's
* Tertiary qualification or training in allied health.
* Knowledge of the current SA, TAS or QLD Workers Compensation Legislation
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