About the role
We're on the hunt for a Customer Service B2B Team Member to join our Customer Service B2B crew and help deliver the smooth, responsive, award-winning service Rip Curl is known for. The role is full time Monday – Friday, based at our iconic Rip Curl Torquay head office.
This role is all about supporting our wholesale and retail partners behind the scenes — managing orders, returns and enquiries, and keeping communication clear, accurate and on point. You'll work closely with our sales, warehouse and online teams to make sure everything flows from order entry through to delivery.
If you're detail-driven, have administrative experience, love problem-solving and get a kick out of helping customers, this could be your next wave
What you'll be doing
Be the first point of contact for wholesale customers and retailers via phone and email
Process wholesale and online orders accurately across multiple systems
Manage returns, repairs and credits, including RA issuance and order tracking
Liaise with sales, warehouse, despatch and freight teams to keep orders moving smoothly
Support key accounts by managing ordering portals and weekly order processing
Handle stock enquiries, transfers, pickups and inventory returns (AU & NZ)
Maintain the order file, pre-sales set ups and key account orders during indent periods
Actively build strong working relationships and deliver fair, solutions-focused outcomes
Support Club Rip Curl and vertical retail store enquiries as required
Delivering clear, professional communication and standout customer service
What we're looking for
Strong customer service skills with a genuine desire to help
Fast and accurate data entry skills
Administrative experience
Strong attention to detail and ability to juggle multiple tasks
Clear, confident verbal and written communication
A proactive, solutions-focused mindset
Ability to stay calm and professional when dealing with complaints
Willingness to be flexible with hours when required
A positive attitude and strong team-first approach
Bonus points if you also have
Experience in B2B customer service, wholesale or retail environments
Knowledge of Rip Curl products or the surf/lifestyle industry
Experience working with order management or CRM systems