Job Overview
We are seeking skilled professionals to fill the role of Service Desk Analyst in our organisation. This critical position involves providing high-quality support and customer service for IT systems and services.
* Implementation, maintenance, and support of technology systems
* Account management including Active Directory and Exchange
* Accurate record-keeping using ITSM tools
* Support for technology projects and process improvements
About the Ideal Candidate
* ITIL Foundation certification or relevant experience working in an ITIL environment
* Strong technical knowledge and skills in IT support
* Experience with mobility device management (iOS/Android)
* Excellent communication and interpersonal skills
* Strong problem-solving and time management abilities