Job Category: Client ManagementJob Description:Location: PerthIn this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.We give you a world of potentialAre you proactive with excellent attention to detail and a passion for client service, who is keen to work in a challenging and rewarding environment?If so, Computershare is thrilled to announce two new positions as Project Coordinator available in our Meeting Services team! You will be part of a supportive and collaborative environment where your contributions are valued and integral to our success. You'll be delivering services to corporate clients in relation to their shareholder meetings (e.g. Annual General Meeting), working closely with our clients to ensure all steps of their shareholder meeting are planned, actioned and when required, reviewed in order to meet deadlines from mailing out documentation to registering shareholders at the meeting and providing reports for release to the ASX.This role offers a unique platform for you to interact with clients and build relationships, both externally and internally. It's a chance to gain in-depth knowledge about ASX-listed companies and develop a robust skill set in customer service and stakeholder management. We're excited to witness your professional growth and success in this role.A role you will loveAs a Project Coordinator, your role is pivotal to our ability to retain our clients and ensure their satisfaction with Computershare. Working with a supportive manager and an experienced team, you will be expected to use clear and succinct communication and maintain general meetings-specific knowledge and expertise. This will ensure exemplary customer service when coordinating internal logistics and the successful execution of six-to-eight-week corporate projects. Your interactions with client contacts, who range from investor relations staff and company secretaries to directors, and internal departments, will be instrumental in preparing and managing the dispatch of printed and digital shareholder documentation, proxy voting, client reporting, and responsibilities on the day of the meeting.Shareholder meetings are major events on the corporate calendar which are usually held in hotels, conference centres and boardrooms across the city. You will be provided with regular opportunities to attend various venues outside of the office, which may also involve regional and interstate travel. This is an evolving and exciting industry with new systems and technology in development to cater for the growing virtual meeting market which provides new possibilities for your personal development.Some of your key responsibilities will include:Deliver meeting projects with exceptional customer service and qualityHandle client inquiries via written communication, email, and telephoneCreate and adhere to timelines for Internal/External milestones with proper authorisation and documentationInvest adequate time in every project phase from planning to execution and debriefExceed expectations of Internal and External Clients with a professional and organised approachEnsure compliance with procedural documents (checklists, procedures, system user guides, etc.) and identify risks within the end-to-end process on ad hoc jobsPro-actively learn new skills and provide team assistance when neededWhat will you bring to the role?As you've probably gathered by now, we are looking for somebody with a passion for customer service who would enjoy building relationships with both the client and the team.Other key skills required for the role include:Ability to manage changing priorities and strong time management skillsDemonstrates a high level of attention to detailExcellent interpersonal and communication skillsCapable of working independently and collaboratively within a teamHigh level of initiative, flexibility and problem solving skillsStrong PC skills with a high level of familiarity with MS Office productsPossess and display a positive, enthusiastic attitude & strong work ethicBe self-motivated and proactiveStrong written and verbal communication skillsPossess the ability to work well under pressure, maintaining professionalism and focus on qualityKnowledge of SCRIP and financial services will be highly regardedRewards designed for youFlexible work to help you find the best balance between work and lifestyle.Health and wellbeing rewards that can be tailored to support you and your family.Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit #LI-KT1About Us:A company to be proud ofWe're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.A diverse and inclusive place to workAt Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit for further information.Computershare
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