7-Eleven has reimagined what work means for our people and with a focus on agile innovation, our exciting new way of working is designed to increase collaboration, provide greater flexibility, and deliver rewarding development opportunities.
Reporting to the Head of Service Delivery the IT Service Manager is responsible for ensuring IT services are available, operational and consistently delivered to the agreed standards for their area of accountability. Part of a small supportive team, you will be proactively working with our supporting strategic partners, IT colleagues and the wider business to ensure that all IT support requests are handled in an efficient and cost effective manner and meeting the agreed service levels.
This would be a great opportunity for someone looking to move into Service Delivery from a digital or Cloud background.
We need you to
Manage and foster the relationship between 7-Eleven and external service partners.Review IT Service performance, metrics and operational issues for assigned areas and ensure that all services are delivered as per commercial agreements.Lead service improvement initiatives.Act as Major Incident Manager for high impact and critical incidents ensuring service interruptions are managed in accordance with agreed protocols.Provide 24 x 7 escalation and on-call support.Providing reporting to meet management requirements.
What’s In Your Toolkit
Demonstrated knowledge of IT Infrastructure Library (ITIL) processes.Proven ability to coordinate IT service management activities to achieve positive organisational outcomes.Demonstrated ability to identify issues and problems that may impact delivery of IT services as well as the ability to commit energy and drive to see that goals are achieved.Well-developed communication and interpersonal skills, including ability to effectively liaise, consult and negotiate with a broad range of stakeholders.
Please note you will be required to be on call once every 3 weeks. Melbourne based, 3 days in office.
Apply Now
At 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer 2024-2025 and Bronze Accredited with the Australian Workplace Equity Index.
At 7-Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at peoplesupport@7eleven.com.au
** Please note, this email is strictly for adjustment requests related to the recruitment process. Other inquiries sent to this mailbox will not be actioned.**
To find out more about our current opportunities follow us on LinkedIn or view our careers page.