Job No: STAM
Location: Melbourne
Are you passionate about providing exceptional guest service and creating memorable experiences? We're looking for a professional and enthusiastic Porter/Front Office Representative to join our Front Office team.
Permanent full time position
Working on a rotating rosters across AM, PM and weekends shifts
Location – Paris end of Little Collins Street, close to public transport
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the role
As a Porter/Front Office Representative, you will be the first point of contact for your guest.
You will play an essential role in creating a memorable first and last impression for our guests.
You will be the welcoming face of the hotel, greeting guests on arrival, managing check-ins and check-outs, assisting with luggage and transport arrangements, supporting F&B with room service and other duties during peak periods, collaborating with other departments as required, and sharing local knowledge and recommendations to enhance each guest's stay.
This hands-on and guest-facing role requires a proactive and professional individual who thrives in a fast-paced hospitality environment.
You will work closely with the Front Office and Concierge teams to ensure every guest enjoys a seamless and personalised experience from check-in to departure.
Key responsibilities include:
Assisting with luggage and transport
Providing a seamless arrival and departure experience
Assisting with guest queries in a professional manner and acting as a brand ambassador
Logging and following up on guests' requests with the appropriate departments.
Directing calls to guest rooms, departments, or key stakeholders of the business.
Providing information about hotel services to guests.
Creating bookings for guests outside of reservation opening hours
Maintaining knowledge of hotel facilities and promotions
Providing accurate local information and recommendations
Maintaining cleanliness and organisation in lobby and entrance areas
About You
If you are a trustworthy, passionate people person, self-motivated and pleasant mannered, enjoy working as a pivotal part of a team and possess the following, please apply:
Experience as a guest services representative in a 5-star environment (highly desirable)
Experience with hotel booking systems –preferably Opera (desirable)
Exceptional attention to detail
First Aid Trained (desirable)
RSA (desirable)
Physical ability to perform manual handling tasks
A 'can-do' attitude
Excellent communication skills (both written & verbal)
Proactive focus and shares a passion for the hospitality industry
Well-groomed and professional in appearance
The ability to work under pressure and meet deadlines
Ability to work independently and as part of a team
Displays problem solving skills
Commitment with flexibility to work mornings, evenings, weekends and public holidays
Ability to work flexible roster in line with operational requirements (
Full unrestricted working rights in Australia
Culture and Benefits
Discounted meals and beverages
Supplied meals during allocated shifts
Career growth opportunities
How to Apply
If you have the experience, we'll give you the opportunity.
Please submit a cover letter and resume.
We thank you in advance for taking the time to apply for our exclusive role. Please note that only shortlisted candidates will be contacted for an interview, and that we may conduct interviews concurrently with the live ad.
No recruitment agencies please.
Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law. Please kindly note that we will be running interviews concurrently with the live advertisement.
SPM