Seeking a seasoned professional to lead the implementation of ServiceNow solutions for clients in the Financial Services industry. The successful candidate will guide the team in designing, developing, and deploying cutting-edge technology transformation programs that drive business value.
Main Responsibilities:
* Implement GRC/HRSD/ITSM/ITOM solutions for Tier-1 clients within the Financial Services sector.
* Manage and enhance existing ServiceNow platforms to meet evolving client needs.
* Design innovative technology transformation programs leveraging Generative AI capabilities.
* Align technology services with business objectives to deliver exceptional results.
* Serve as a trusted technical advisor to clients, providing guidance on best practices and solution development.
* Mentor and support junior team members in their professional growth.
Requirements:
* A minimum of 7 years' experience in consulting or a similar environment, with a strong background in team leadership.
* Hands-on experience with implementing various ServiceNow modules, including ITSM, ITAM, CSM, HRSD, ITOM, SPM, Secops, IRM, FSM, and Virtual Agent.
* Expertise in developing and maintaining integrations with third-party tools using web services, REST, SOAP, email, and MID Servers.
* Knowledge of security and risk frameworks, such as NIST Cybersecurity Framework, ISO 27001, and PCI.
* Solid understanding of ITIL processes and principles.
* ServiceNow Implementation certifications, including CTA and module-specific CIS.
* Exceptional problem-solving skills and strong communication abilities.
* A Bachelor's degree in Computer Science or a related field.
* Familiarity with database design schemas and data modeling.
* Understanding of key technologies relevant to ServiceNow integration solutions, including SSO, SAML, SSL, SOAP/REST Web Services, LDAP, JDBC/ODBC.
* Strong problem-solving, debugging, and testing skills, along with an aptitude for learning new technologies.
Benefits:
* We offer a comprehensive range of benefits to support your overall wellbeing, including wellness initiatives, financial wellbeing programs, and family-friendly policies.
About Us:
* We are committed to fostering a culture of diversity, equity, and inclusiveness, where everyone feels valued and empowered to contribute.