Client Services Officer / Receptionist
Fast-Paced, Varied Role – No Two Days the Same!
Full-Time Preferred | Townsville Clinic
Are you an organised, tech-savvy multitasker who thrives in a fast-paced environment where no two days are ever quite the same? We're looking for an energetic and adaptable Client Services Officer/Receptionist to join our friendly team at our Pimlico clinic in Townsville.
This role is the sole administration position at the clinic, working alongside our on-site audiologist and supported by a wider team located across Queensland including Mackay, and Brisbane.
You’ll be the welcoming face and central hub of the clinic – handling everything from patient bookings to troubleshooting hearing aids, all while juggling multiple systems and tasks throughout the day. If you enjoy variety, working independently, and being part of a supportive team – this is the role for you!
What You'll Be Doing:
* Managing the front desk: greeting patients, handling appointments, and managing clinic emails
* Taking inbound and outbound calls with professionalism and care
* Using multiple computer systems and platforms throughout the day – often simultaneously
* Processing payments, Medicare claims, bookings and actions following patient appointment
* Troubleshooting and providing basic repairs and support for hearing devices (full training provided)
* Supporting clinic operations with general administrative duties and coordination
What We're Looking For:
* Strong multitasking skills – you’ll be jumping between systems, tasks, and patients all day
* Excellent communication and customer service skills
* A fast learner with strong computer skills (Word, Excel, Outlook) and learning our patient database
* High attention to detail and ability to work independently
* A positive, flexible attitude and a willingness to pitch in wherever needed
The Details:
* Full-time hours preferred
* If part-time, minimum 4 days per week, 8:00am – 4:00pm (Fridays required)
* Clinic-based role – no work-from-home option
* Supportive and tight-knit team culture, with training provided in all aspects of the role
Why You'll Love It Here:
* You'll never be bored – the days fly by!
* Friendly, down-to-earth team environment
* A chance to make a genuine difference in patients’ lives
* Work with a growing, family-owned allied health provider that values care and quality
📩 Ready to Apply?
Submit your resume and a cover letter via SEEK, telling us why you’re the perfect fit for this role.