Job Description
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You have the opportunity to contribute to better outcomes by implementing policies and priorities in a position of trust.
This role involves working collaboratively with a team to deliver government services through various channels, ensuring a positive customer experience.
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* Developing and maintaining comprehensive knowledge of procedures, processes, and required services.
* Delivering government services such as licensing and registration through various communication channels.
* Assessing customer needs and providing information and direction to appropriate service channels.
* Promoting self-service and referrals to other services.
* Navigating multiple systems and databases to conduct operational and administrative tasks.
* Exercising discretion to suggest improvements to customer service delivery processes and tools.
* Contributing to ensuring the integrity and accuracy of information.
* Working collaboratively as an effective team member to achieve key performance targets.
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Key Responsibilities
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In this role, you will be responsible for developing and maintaining comprehensive knowledge of procedures, processes, and required services. You will work collaboratively with a team to provide a positive customer experience through various channels. Your key responsibilities include:
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1. Developing and maintaining comprehensive knowledge of procedures, processes, and required services.
2. Delivering government services such as licensing and registration through various communication channels.
3. Assessing customer needs and providing information and direction to appropriate service channels.
4. Promoting self-service and referrals to other services.
5. Navigating multiple systems and databases to conduct operational and administrative tasks.
6. Exercising discretion to suggest improvements to customer service delivery processes and tools.
7. Contributing to ensuring the integrity and accuracy of information.
8. Working collaboratively as an effective team member to achieve key performance targets.
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Benefits
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This role offers a range of benefits, including the opportunity to contribute to better outcomes by implementing policies and priorities in a position of trust. You will also have the chance to work collaboratively with a team to deliver government services through various channels, ensuring a positive customer experience.
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Requirements
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To succeed in this role, you will need to possess a range of skills and qualifications. These include:
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* Developing and maintaining comprehensive knowledge of procedures, processes, and required services.
* Delivering government services such as licensing and registration through various communication channels.
* Assessing customer needs and providing information and direction to appropriate service channels.
* Promoting self-service and referrals to other services.
* Navigating multiple systems and databases to conduct operational and administrative tasks.
* Exercising discretion to suggest improvements to customer service delivery processes and tools.
* Contributing to ensuring the integrity and accuracy of information.
* Working collaboratively as an effective team member to achieve key performance targets.
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About This Role
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This role is ideal for individuals who are passionate about delivering exceptional customer service and making a positive impact in their community. If you are a motivated and results-driven individual who is looking for a challenging and rewarding role, then this could be the perfect opportunity for you.
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