Customer Service Representative
The Role
We are seeking a highly skilled Customer Service Representative to join our retail team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and exceeding sales targets.
About the Job
* Provide outstanding customer service and support to customers of all ages.
* Collaborate with colleagues to achieve individual and store sales targets.
* Assist with stock management and maintain a well-organised store environment.
* Contribute to visual merchandising displays and in-store promotions.
* Maintain company policies to ensure a safe working environment.
Key Skills and Qualifications
* Demonstrated experience in customer service, with a strong focus on providing excellent customer experiences.
* Confidence in approaching, engaging with, and selling to customers.
* Integrity and commitment to doing things the right way.
* Able to work effectively as part of a high-energy team.
* Solutions-focused attitude, ready to tackle challenges with enthusiasm.
Benefits
* 50% staff discount on products.
* In-store coaching and comprehensive training plans.
* Opportunities for career development and advancement.
* Sales-based incentives and rewards.
* Access to Employee Assistance Program for wellbeing and mental health support.
* Gift Cards for referring successful top talent through our Employee Referral Program
About Us
We are a global retailer offering a wide range of fun, colourful, and trendy products for kids of all ages. Our brand is built on a foundation of providing exceptional customer experiences and promoting a positive, inclusive shopping environment.