About Audika
Audika is part of Demant, a world‐leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs 26,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 200 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
About the Role
We have created a new National Training and Onboarding Manager to head up all client‐facing training capability across our more than 200 clinic networks. At Audika, we believe onboarding and training is one of the most critical leadership levers in any organisation. We see this as the foundation from where standards are set, habits are formed and culture becomes real. Done well, it doesn't just prepare people for the role, it defines how they will perform, lead, and care for our clients long into the future. In addition, we are investing in a new National Training and Innovation Hub in our Sydney Head Office that you will set up and lead. We are seeking someone to take our next step in delivering "best‐in‐class" onboarding and training. This will bring adult learning principles, technology and team leadership to deliver excellence at scale.
In this role you will be responsible for:
* Leading the Training & Onboarding function to deliver best‐in‐class onboarding and uplift capability through structured and standardised training.
* Designing and delivering a best‐in‐class onboarding programme ensuring new clinic and contact centre staff are fully prepared, capable and aligned with Audika's culture, standards and expectations.
* Setting early performance foundations by establishing clear standards of best practices across clinical practice, client experience, operational processes and behaviours.
* Developing a rolling 12‐month training and onboarding roadmap in collaboration with the Sales and Ops and Contact Centre leaders.
* Building capability early, reducing performance variability, and supporting the long‐term success of clinic staff.
This role is accountable for the quality, structure and consistency of all clinic training, maintaining subject matter expertise across clinical/operational processes, ATRT, systems and processes. The National Training and Onboarding Manager role is based in the North Ryde head office requiring attendance in the office at least three days per week.
You will be successful in this role, if you have:
* Minimum 5 years' experience in learning, onboarding, clinical training, or capability development within healthcare or similar industries (essential)
* Minimum 5 years' people leadership experience, including coaching, performance management, and workload prioritisation (essential)
* Minimum 5 years' experience designing structured onboarding programmes, competency frameworks, and learning pathways (essential)
* Demonstrated experience facilitating clinical, systems, and operational training in group and virtual formats (essential)
* Demonstrated experience assessing new hire capability and readiness, including behavioural and technical components (essential)Clinical audiology or hearing care experience (essential)Experience supporting adoption of new systems, processes, or clinical initiatives (desired)
* Experience collaborating with cross‐functional teams such as Sales & Ops, Audiology, and IT (desired)
Later you'll have many additional...
#J-18808-Ljbffr