Shellharbour NSW, New South Wales
Full-time
Description
Play a key role in supporting the Senior Rates Officer by helping to levy and collect rates and annual charges, ensuring Council’s revenue processes run smoothly and accurately.
This position encompasses a variety of tasks that contribute to the effective management of our rates system, ensuring accuracy and efficiency in all processes. As a Rates Officer, you will engage in processing valuations, managing customer inquiries and performing reconciliations, all while delivering exceptional service to both internal and external stakeholders.
We are seeking a detail-oriented and customer-focused individual who thrives in a collaborative environment. The ideal candidate will possess a strong background in accounting or local government rating, along with good communication skills.
If you are committed to serving the community with professionalism and respect, and you align with our values of continuous improvement, we invite you to apply for this rewarding opportunity.
Position Title:Rates OfficerReports to: Senior Rates Officer
Employment Type: Full-Time, 35 hours per week
Location:Shellharbour City CentreWork Arrangements:Hybrid - Opportunities for flexible working
Salary:$75,355.80 - $83,198.44 per annum dependent on qualifications, skills and experience
Essential Requirements
Essential qualifications include an Accounting/Conveyancing Diploma/Certificate or local government rating experience.Demonstrated customer service skills and keen attention to detail.Interpersonal skills with the ability to effectively negotiate and resolve issues.Produce accurate results, follow procedures and uphold quality standards.Proficiency in Microsoft Office applications and adaptability to new software programs.
Experience in the use of Technology One software is desirable.
Pre‑Employment ChecksSuccessful applicants will be required to undertake a National Police History Check, along with other relevant employment checks.
For further information about the position, clickhere.
Contact:Cheryl Alford, Financial Services Manager on .
Closing date:Sunday 22 February 2026 at 11:30pm
About Us
Shellharbour City Council is a dynamic local government organisation serving a thriving coastal community of over 82,000 residents. Located just 1.5 hours south of Sydney, the region offers an exceptional lifestyle, combining natural beauty with strong career opportunities. With more than 435 permanent employees, Council delivers essential services and facilities that support the day‑to‑day lives of our community, including a Regional Airport, Marina, Golf Course, Libraries, Sports Stadium and a modern Service Depot that underpins our operational workforce.
Why you will love working with us
In our team, you’ll enjoy a supportive environment where people look out for one another and share knowledge freely. We’re a small, committed group that values trust, reliability and steady communication. You’ll be trusted to work independently while still having access to colleagues who are ready to help when needed.
You’ll also be part of a workplace that genuinely values continuous learning and consistent, dependable service. Working in local government offers stability, a sense of purpose, and the opportunity to grow your career in an organisation that invests in its people.
Apply now...
Complete the application below by answering the questions, describing how your skills and experience are relevant to the position.Your Resume and qualifications can be attached on the NEXT page.Once you start your online application, you may save and return to this later, however incomplete applications will not be considered. You may wish to prepare your responses in a word document and then COPY and PASTE into the fields below. Your Resume and qualifications can be attached on the NEXT page.When you have submitted your application, an email confirmation will be sent to your nominated email address.
Please ensure you have the correct email address and check your inbox (including your \"junk\" inbox).
For further information about the selection process including tips on how to address the selection criteria, please view ourGuide To Applying.
Our Core Values
At Shellharbour City Council, our values are,Collaboration, Accountability, Integrity, Respect, and Sustainability.
These values guide everything we do. We are anEqual Opportunity Employerthat celebrates diversity and welcomes applications fromAboriginal and Torres Strait Islander peoples, people fromculturally and linguistically diverse backgrounds, andpeople with a disability.
We’re committed to creating a safe, inclusive workplace where everyone is treated with respect and free from discrimination or harassment. When you join us, you become part of a team that values your contribution and works together to make a positive impact on our community.
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