At Smart Energy - Behind every great install is an even better operations team.
Are you highly organised, detail-driven, and love keeping things moving behind the scenes?
Do you enjoy working across multiple teams, solving problems, and making sure things are done right the first time?
We're looking for a Junior Technical Support Coordinator to play a critical role in supporting our Technical, Sales, Installations, and Customer Support teams - ensuring smooth delivery from sale through to install and aftercare.
You don't need formal electrical or solar qualifications - just a sharp eye, strong follow-up skills, and a genuine interest in learning how renewable energy projects come together.
The Role
As a Technical Operations Support Officer, you'll support audit, connection, design, and installation workflows by coordinating tasks, tracking progress, and following up with the right people at the right time.
This is a hands-on operational role where accuracy, communication, and organisation are key. You'll gain exposure to solar, battery, and related technologies while helping reduce rework, improve quality, and enhance the customer experience.
You'll work closely with Sales, Technical, Connects, Installations, and Support teams to keep projects moving efficiently from start to finish.
Please note: This role is based onsite, 8AM - 4PM - Monday -Friday in our vibrant Byron Bay HQ located in the industrial estate and will commence as a casual position with full-time hours.
What You'll Be Doing
* Supporting audit, connection, design, and installation workflows through accurate coordination and follow-ups
* Helping reduce rework by ensuring actions and updates are completed correctly the first time
* Following up with installers, Sales Specialists, Connects, and internal teams to keep work progressing
* Assisting with lead generation and task allocation to support workload planning
* Logging into distributor, DNSP, and third-party portals to check application statuses and identify delays
* Supporting return-to-site coordination by tracking issues, communicating updates, and escalating when needed
* Assisting with warranty administration, including logging cases and following up on progress
* Providing clear progress updates to customers, installers, and internal teams
* Accurately recording notes, actions, and outcomes in internal systems
* Building strong product knowledge across solar, battery, and related technologies
* Learning relevant standards, connection requirements, and internal procedures
* Sharing common issues and learnings with the Technical team to support continuous improvement
What We're Looking For
* No formal electrical, solar, or battery qualifications required
* Experience in operations, coordination, administration, or support roles preferred
* Comfortable working across multiple teams in a fast-paced environment
* Confident using CRMs, online portals, and internal systems
* Experience in energy, construction, or trade-based environments is a bonus — but not essential
Key Skills & Attributes
* Gain hands-on exposure to the fast-growing renewable energy industry
* Learn technical systems and standards without needing formal qualifications
* Work in a collaborative, supportive team environment
* Make a real impact on quality, efficiency, and customer experience
* Strong opportunity for growth as your technical knowledge develops
Why Join Smart Energy?
Where not just another workplace. We're a dynamic, fun and high performing team that values innovative thinking and strategic action. If you're looking to make a substantial impact in a company that values your expertise, APPLY NOW and align your career with a business that's as ambitious as you are.
Friday drinks and pub lunches.
Young fun team with a work hard-play hard driven mentality
Incredible annual Christmas Party held in either Byron Bay or Sydney
Progression Pathways and ongoing support and training
Fantastic team culture (we work hard and have fun doing it)
We are a thriving start-up that has experienced remarkable growth of 115% last year. At our workplace, we actively welcome new ideas and foster open discussion. Our culture values and encourages creativity and innovation, making it an exciting time to become part of the team. Join us now and explore the potential for personal and professional development within our dynamic company.
Join an award-winning, well resourced start up, truly disrupting the Australian energy sector. With our growth trajectory, career opportunities beyond this role are inevitable.
Make the Smart Move
If you're ready to take the next step in your career and join a passionate, growth-driven company that's making a real difference - we want to hear from you
#SmartEnergyGroupOps