Reporting to the Operations Manager, the Operations Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.
Key Responsibilities
Deliver effective store administration in line with standard procedures, including:
Cash handling and banking integrity
Tendering transactions
Systems access and data integrity
Store web sales and extended warranty claims
Telephone management and enquiries
Marketing and promotional activity
Contribute to financial performance through effective inventory management and management of controllable expenses
Manage all sales channel fulfillment in line with procedures
Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation
Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Qualifications:
Key Competencies for Success in This Role
Customer Focus
Does everything through eyes of the customer.
Drives Results
Consistently achieves results, even under tough circumstances.
Demonstrate Self-Awareness
Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Additional Information:
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this chance excites you (even if you feel that you don't meet 100% of the criteria) - please don't hesitate to apply!_