Job Description
Key Responsibilities
* Deliver an exceptional customer experience by being the first point of contact and putting customers at the centre of everything you do.
* Assist customers in identifying suitable products and services, including account opening, unsecured lending, and banking transactions.
* Ensure seamless, consistent, and tailored experiences for customers, with accurate and up-to-date details.
* Demonstrate Smarter Banking options to customers, making their banking simple, easy, and secure.
* Undertake ongoing training and development to enhance career prospects.
Requirements
* A passion for delivering an amazing customer experience and a commitment to quality.
* Ability to work collaboratively as a team, with self-motivation and energy to create a signature customer experience.
* A keen eye for detail to ensure transactions are completed efficiently and accurately.
* An appreciation for inclusion and diversity among customers.
* An interest in upskilling and career development opportunities.
Benefits
We offer a range of benefits to support your personal and professional growth, including:
* Access to discounted banking and financial services.
* An extensive range of benefits and offers on travel, fitness, events, and technology.
* Variety of leave benefits, including parental leave, religious leave, special leave, and volunteer leave.
* Health and wellbeing benefits, including discounts on products tailored to individual circumstances.
About Us
We value diversity and inclusion, creating an environment where everyone feels valued and appreciated for being their authentic selves. Our Employee Resource Groups foster an inclusive environment, celebrating unique backgrounds and identities. We provide opportunities for growth, learning, and achievement.
We strive to make our workplace accessible and welcoming to all. For more information on the recruitment process and accessibility, please visit our careers page.