Operations and Customer Support Officer | Full Time | North GeelongAdd expected salary to your profile for insightsLocationNorth Geelong, VICRole TypeFull time | Office basedWhy Join UsAustralian Energy Upgrades is in a high growth phase and we are building a team of dedicated professionals who care about delivering excellent outcomes for customers.
We are seeking an Operations and Customer Support Officer to play a critical role in scheduling, customer care and ensuring smooth coordination across customers, contractors, and suppliers.This role is suited to someone who is exceptionally organised, a confident communicator, and experienced in customer support.
You will be the link between our sales team, installers, and end customers — making sure every project runs smoothly and every customer receives the service they deserve.What's In It for YouFull time, Monday to Friday, 9:00am to 5:30pmOffice based role in North GeelongBe part of a supportive, values driven teamCareer growth opportunities in a fast expanding companyFull training in our systems and processesResponsibilitiesSchedule installations and coordinate contractor availabilityProvide after sales support to ensure customer satisfactionLiaise with installers, suppliers, and end customers to deliver smooth project outcomesHandle inbound customer enquiries and provide timely, accurate informationManage project timelines and ensure tasks are completed on scheduleMaintain accurate records in the CRM and internal systemsSupport the operations team with reporting and administration as requiredAbout YouYou are highly organised, reliable, and professional in everything you do.
You thrive in a busy environment and enjoy solving problems while keeping communication transparent and positive.You will bring:Proven experience in customer support or operations rolesExcellent verbal and written communication skillsStrong organisational skills and attention to detailConfidence in dealing with customers, contractors, and suppliersAbility to manage multiple priorities and deadlinesA proactive approach with a focus on delivering the best outcomes for customersOur Values in ActionAt Australian Energy Upgrades, our values shape how we work and win together.Integrity – We do what is right, especially when no one is watchingAccountability – We own our actions and resultsOwnership – We think and act like the business depends on usAmbition – We chase greatness and never coastConsistency – We show up ready, reliable, and relentless every dayResilience – We bounce back stronger from every challengeAbout Australian Energy UpgradesAustralian Energy Upgrades is one of Victoria's leading providers of government backed energy upgrades.
We install solar, battery storage, hot water systems, and energy efficient heating and cooling.
Our mission is to help customers save money and reduce emissions while delivering excellent service at every stage.Our North Geelong team is made up of friendly, motivated people who care about doing great work.
We live our values, support each other, and offer real long term career opportunities as the business grows.Apply now if you are an organised and experienced customer support professional who wants to join a growing company and play a key role in delivering great outcomes for our customers.Unlock job insightsSalary match Number of applicants Skills matchWhich of the following statements best describes your right to work in Australia?
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To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.What can I earn as a Customer Support Officer
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