Lead the Way
Create an unforgettable experience for our guests as the visionary leader of The Ghan. This exciting opportunity is perfect for a dynamic, innovative, and guest-centric professional who can shape the experiences of our guests.
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* Curate and develop on-board and off-train experiences that are truly exceptional.
* Proactively manage Net Promoter Scores to ensure guest service consistently exceeds expectations.
* Inspire and develop a passionate team, cultivating a high-performance culture that puts guests at the heart of everything we do.
Key Responsibilities:
* Lead the development of on-board and off-train experiences that exceed guest expectations.
* Manage Net Promoter Scores to drive guest satisfaction.
* Develop and lead a high-performing team that prioritizes guest needs.
About You
As a seasoned professional with a passion for delivering exceptional guest experiences, you will bring a unique blend of skills and qualities to this role.
Requirements:
* Organized, strategic, and adept at planning for immediate and long-term objectives.
* Committed to enhancing the guest experience, aligning every action with our promise of creating lasting memories.
* Skilled at fostering a collaborative and motivated team environment.
* Attuned to safety, risk management, and compliance, ensuring a secure and welcoming atmosphere for guests and staff alike.
What We Offer
* Generous discounts on Journey Beyond travel and experiences.
* Study Assistance Policy.
* A career with opportunities for progression, transfers, and secondments.
* Employee Referral Policy.
* Employee Assistance Program.
* Discounts on Journey Beyond merchandise.
* Parental Leave Program.
* Purchased Leave Policy.
How to Apply
Submit your application by forwarding an up-to-date copy of your CV to start your rail journey.