Job Title:
Student Experience Officer
About the Role:
We are seeking a highly skilled Student Experience Officer to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative and communication support to students from within the Faculty of Engineering, Architecture and Information Technology (EAIT).
Key Responsibilities:
1. Provide high-quality, client-focused support to students by managing email, phone, and in-person enquiries while maintaining confidentiality.
2. Use IT systems such as SI-net, Oracle Service Cloud, and Microsoft Office, and assist with other Faculty Office activities as required.
3. Create and deliver engaging marketing and digital content aligned with Faculty priorities, maintain the team's website and communications, and develop promotional materials including written and visual content for events across various media channels.
4. Support student activities and events by coordinating logistics, liaising with stakeholders, and providing feedback for improvement.
5. Represent the team at events, apply strong communication and organisational skills, and leverage experience or qualifications in marketing, communications, or related fields, with proficiency in digital tools, CRMs, and design software.
Requirements:
To be successful in this role, you will need to have a degree qualification in business, marketing, communications, or a related field, or an equivalent combination of experience; and/or education/training.
* Interpersonal skills, including the ability to communicate effectively, negotiate effective outcomes and work effectively as a member of a high performing team.
* A strong orientation to the provision of a high level of customer service over the phone and in person in a busy environment.
* Strong organisational skills and demonstrated ability to prioritise own workload, meet deadlines and work with a high level of accuracy and attention to detail and in accordance with policies and procedures.
* Demonstrated verbal and written communication skills and digital literacy skills including CRM's, websites and social media platforms.
* Experience in the development of marketing and communications materials in line with brand guidelines, and experience using relevant software (e.g. InDesign and Vision6).
* High level of computer proficiency (competency at intermediate level at least) with software packages such as Microsoft Office (particularly Microsoft Excel and Word) and customer relationship management (CRM) packages.
Benefits:
We offer a range of benefits that make us an attractive employer, including:
* Up to 26 weeks paid parental leave/paid primary care leave.
* 17% superannuation contributions + 17.5% annual leave loading.
* Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.
* Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
* Career development opportunities – access to exclusive internal-only vacancies and our Study for Staff program.
* On campus childcare options.
* Affordable parking (from just $6.40 a day).
* Salary packaging options.
What We Offer:
As a valued member of our team, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play in contributing to our vision of a better world.