Multicultural Communities Council Gold Coast (MCCGC) is proud of our vibrant 40-year history. We are deeply committed to nurturing diversity and championing multicultural communities across the Gold Coast region.
Since our inception in 1983, we have embarked on a remarkable journey. We envision a community that embraces inclusivity, where every individual, their culture, life aspirations, and our diverse team are valued. As a not-for-profit organisation and the peak body and partner for Gold Coast's multicultural communities, our purpose is to collaborate with individuals of all ages and abilities, families, community organisations, local service providers, and businesses to nurture an environment that is inclusive and celebrates the diversity within our city.
Beneath MCCGC's organisational umbrella, we proudly oversee two distinctive community-focused brands: MCCGC's Community Programs team and CURA Aged Care Services. At MCCGC, our core philosophy revolves around compassion, kindness, and the celebration of cultural diversity. We deeply understand and honour the unique needs of the diverse community we support. Our dedicated team, proficient in a myriad of languages, is committed to providing personalised care and support that aligns perfectly with our clients' individual requirements. We are here to serve, ensuring our communities thrive, whilst embracing the vibrant tapestry of cultures that make Southeast Queensland and Northern New South Wales a truly special place.
Make a meaningful difference in the lives of newly arrived Australians.
We are seeking a compassionate Settlement Team Leader to support the HSP and SETS programs within MCCGC's Community Programs Team. This role provides leadership to Case Workers supporting refugee and migrant clients, with a focus on building independence and engagement with mainstream services. The Team Leader oversees caseloads, supports complex clients, mentors Language Support Workers, and promotes the organisation internally and externally.
As a Settlement Team Leader you will:
* Provide overall supervision and leadership to HSP & SETS Team members, including Language Support Workers ensuring contractual requirements are achieved.
* Ensure Case Workers complete holistic intake assessments, coordinate casework, provide referrals to relevant stakeholders and follow up on client referral outcome.
* Work collaboratively to achieve results for clients through networking, mapping the service system and creating / sustaining partnerships.
* Develop and maintain collaborative partnerships with key stakeholders to improve referral pathways to Community Development activities.
* Promote and maintain systems for high level client service and feedback processes.
* Produce statistical, monthly reports, progress reports and annual reports as requested.
* Monitor and develop the Language Support Workers.
* Conduct regular data uploads and monitoring of contractual KPI's.
* Attend regular meetings with the Community and Client Services Team as required.
* Promote a positive organisational culture within the MCCGC Group.
* Other tasks as requested by the Senior Manager Community.
The successful candidate will have:
* Minimum 3 years equivalent experience and/or Tertiary qualifications in Human Services, Social Work or relevant Discipline.
* Case management experience with a good understanding of client centred, holistic case management practise framework; and the ability to provide advice and referral pathways as relevant.
* Knowledge and/or experience of working in the community services sector (Specifically Refugee Youth and Women).
* Highly developed interpersonal and communication skills including the ability to deal constructively with complex and sometimes conflicting situations.
* Demonstrated management experience with a good understanding of not-for-profit organisation processes and relevant government policies and programs.
* Current Driver's Licences, First Aid & CPR certification, and a valid Working with Children (Blue Card).
* Current National Police Clearance or the ability to obtain one.
Application Questions:
* Which of the following statements best describes your right to work in Australia?
* How many years experience do you have in a similar role?
* Do you have a National Police Certificate and a Working with Children's Check (Blue Card), or would you be willing to obtain them?
* Please list the Microsoft Office products you are experienced with.
* Do you have experience working in the non-profit sector?
* How much notice are you required to provide your current Employer?
* What is your expected annual salary?
* How do you identify yourself?
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