**Claims Consultant - Job Summary**
At Club Marine, we are seeking a highly skilled Claims Consultant to join our team. As a key member of our National claims team, you will play a vital role in delivering an exceptional customer experience.
The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work effectively in a fast-paced environment.
**Key Responsibilities:**
* Process all incoming insurance claims in accordance with legislative requirements.
* Provide timely and effective responses to customer enquiries.
* Develop customer relationships, understand customer requirements, and deliver a positive trusted customer experience.
* Deliver consistent and appropriate high level of customer service at all touch points.
**Requirements:
We are looking for someone with:
* Strong technical knowledge of relevant lines of insurance and associated legislation.
* Excellent verbal and written communication skills.
* Proactive approaches to problem solving with strong decision-making capabilities.
* Ability to recognise, avert, manage, and escalate conflicts.
* High attention to detail by completing tasks with thoroughness and accuracy.
* Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
**What We Offer:
Our team is committed to providing a supportive and progressive work environment where you can grow and develop your career.
Benefits include:
* A competitive salary package.
* A tailored career program to determine where you want to go within the company.
* A range of attractive benefits including Insurance & Gym Membership discounts.
**Why Join Us?
As a Claims Consultant with Club Marine, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.