What You'll Achieve in This Role
As the first point of contact, your mission is to ensure our practice operates on a rock-solid customer service foundation, enabling us to deliver exceptional cardiovascular care. Success in this role means achieving the following outcomes:
* Efficient patient file management, patient bookings, billing and accounts management.
* Handling a high volume of incoming and outgoing telephone calls with professionalism and care.
* Supporting a strong team environment that demonstrates respect and collaboration.
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Why Join Us?
When you join Australian Cardiovascular Specialists, you're joining a mission-driven team that transforms lives. Your work will ensure that patients across Melbourne receive the care they need while contributing to the growth of a trusted medical practice.
You will have the opportunity to:
* Play a critical role in shaping administration at our practice into a strong, efficient and reliable team.
* Tackle rewarding challenges in healthcare administration.
* Work in a supportive, collaborative environment.
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Work From Home Flexibility
We understand the importance of work-life balance. This role offers hybrid work flexibility, allowing you to work from home for part of the week. While some on-site presence is required to support patient-facing tasks, we support remote work for administrative duties where possible. We'll work with you to find a schedule that supports both your productivity and personal wellbeing.
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Equipment Requirements
To ensure you can work effectively from home, you'll need:
* A computer with a second screen to manage multiple systems and tasks efficiently.
* Fast and reliable internet to support secure access to patient records and communication tools.
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What You Bring
We're looking for a committed administrator who:
* Thrives on taking ownership of administrative tasks and handling complex administrative situations.
* Has a track record of delivering efficient administration.
* Communicates effectively and builds trust across teams.
* Is confident managing high call volumes while maintaining a calm and helpful demeanor.
You don't need a healthcare background – just the ability to learn quickly and deliver results.
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Let's Talk
If you're ready to take your career to the next level, please apply now. Let's start the conversation