Employment type: Full-time | Mon - Sat rotating roster
ABOUT AAT KINGS
AAT Kings is one of Australia and New Zealand's most iconic guided touring companies, with over 100 years of experience helping travellers discover the wonders of this incredible part of the world.
THE ROLE
We're looking for an enthusiastic and results-driven Contact Centre Sales Agent to join our team. In this role, you'll be the first voice our guests hear - converting enquiries into bookings, building meaningful relationships, and helping travellers find the perfect AAT Kings experience across our Guided Holidays, Short Breaks, and Day Tours.
If you love travel, thrive in a sales environment, and know how to make every conversation count, this could be the role for you.
WHAT YOU'LL DO
* Convert inbound enquiries received via phone, email, and web into confirmed bookings, using a consultative sales approach tailored to each guest
* Proactively upsell additional products including flights, insurance, pre/post accommodation, and Gold Seal Protection to enhance each guest's journey
* Conduct outbound and follow-up calls to guests who have submitted enquiries or brochure requests, converting interest into bookings
* Develop in-depth knowledge of AAT Kings' full range of travel products to confidently recommend the best options for every traveller
* Manage leads and bookings accurately using Salesforce CRM and GDS platforms
* Take full ownership of the guest journey - from first enquiry through to post-travel follow-up - ensuring every interaction is exceptional
* Meet and exceed monthly and annual sales targets, contributing to both individual and team goals
* Represent the AAT Kings brand with professionalism, warmth, and genuine passion in every interaction
WHAT WE'RE LOOKING FOR
* Minimum 2 years' experience in a retail travel agency, airline, or travel-related reservations environment (highly regarded)
* Proven inbound and/or outbound telesales experience with a strong track record of meeting or exceeding KPIs
* Solid knowledge of the travel industry, particularly Australian and New Zealand destinations
* Excellent relationship-building, communication, and negotiation skills
* Experience with CRM systems such as Salesforce
* A guest-first mindset with a passion for delivering exceptional service
* Availability to work a rotating 5-day roster, Monday to Saturday, with flexibility to support business needs
WHY JOIN US?
* Sales incentive bonus based on performance
* Flexible Work Arrangements: work from home two days a week and collaborate in the office three days.
* Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family.
* Travel Discounts: Generous domestic and international travel discounts for you, your family and friends.
* Learning & Development: Career development and personal growth opportunities.
* Love for Travel Benefit: Annual travel credit of $1850 after your first year to use on any core travel brands.
* Volunteer Leave: Two days paid leave per year for volunteer opportunities.
* Parental Leave: 12 weeks paid parental leave for eligible employees.
#J-18808-Ljbffr