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Customer service leader

Canberra
beBeeLeader
Customer Services agent
Posted: 11 July
Offer description

Job Opportunity

We are seeking an experienced leader to manage our Trade Store network across key locations in the ACT. This is a challenging and rewarding role that requires strong leadership skills, strategic thinking, and customer focus.

The ideal candidate will have a proven track record of developing and coaching high-performing teams, using customer insights and data to drive sales and performance, and managing multiple stakeholders across functions such as safety, logistics, and supply chain.

* Lead, develop, and coach store managers and their teams to deliver exceptional customer service.
* Drive market share and profitable sales growth using insights and reporting tools.
* Champion a safety-first culture by communicating expectations and managing safety outcomes across the region.
* Ensure compliance with store standards, policies, and inventory requirements.
* Foster a values-led culture that recognizes great performance, supports development, and builds capability.


Requirements:

* Strong leadership experience with a track record of developing and coaching high-performing teams.
* Proven ability to use customer insights and data to drive sales and performance.
* Skilled in managing multiple stakeholders across functions such as safety, logistics, and supply chain.
* Excellent communication and relationship-building skills.
* A proactive and strategic mindset with a focus on continuous improvement and business growth.


Benefits

* Comprehensive, holistic health and well-being support.
* Paid parental leave (primary carers) and paid partner leave available from the first day of employment.
* Market leading learning and development initiatives and genuine career pathways to accelerate your growth.
* Employee recognition programs.
* Generous discounts on products and corporate partnerships.


About Us

At [Company], we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing and prioritize your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

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