CMBM Facility Services is a proudly Queensland-owned and operated business providing high-quality facility and cleaning services across the state. We’re looking for a Client Services Manager who combines exceptional customer service with strong administrative and digital skills to oversee cleaning operations at key client sites across the Cairns Region. This role requires the candidate to live locally in Cairns and is available for an immediate start.
About the Role
This is a mobile, on-the-road role where you’ll be the key contact for clients and frontline teams across multiple sites. You’ll build strong relationships, support smooth operational delivery, and help identify opportunities for improvement and growth.
Reporting to the Regional Manager, you’ll use your administrative and tech skills while applying a personable, proactive approach to managing service delivery. If you have the right attitude and strong people skills, we will provide full training in the cleaning and facilities aspects of the role.
You’ll also be encouraged to upsell value-adding services like carpet cleaning, pressure washing, and external windows to help grow your portfolio.
Key Responsibilities
* Travel between client sites daily (company vehicle provided)
* Build strong relationships with clients, staff, and contractors
* Conduct regular site inspections and client check-ins
* Use Microsoft Word, Excel, Outlook, and SharePoint for communication and reporting
* Support stock control and equipment ordering
* Learn internal accounting systems for tasks like timesheets, invoicing, and costing
* Proactively resolve client issues and maintain high service standards
* Promote and upsell additional services to boost account value
* Coach and support frontline cleaning staff
* Follow internal cleaning standards, procedures, and compliance (full training provided)
What You’ll Bring
* A current QLD driver’s license (essential)
* Hold or willing to obtain a Police Check
* Great admin and computer skills (Word, Excel, Outlook)
* Willingness to learn new systems and processes (SharePoint, internal software)
* Confidence with customer service and building relationships
* A proactive, can-do attitude with a focus on getting results
* Willingness to learn the cleaning/facilities side of the role
* Comfortable promoting services and identifying sales opportunities
Why Join CMBM?
* Monthly Commission and Bonus Structure on top of base salary
* Competitive salary plus company car, laptop, and phone
* Salary Review after successful completion of Probation
* Supportive and collaborative team culture
* Ongoing training and development
* Career progression opportunities in a growing business
Ready to Apply?
If you're a motivated, people-focused professional who thrives on the road, enjoys building strong relationships, and wants to grow with a supportive company — we want to hear from you!
Submit your resume and a short cover letter through SEEK outlining your experience and interest.
CMBM Facility Services is an equal opportunity employer. We welcome applications from all backgrounds. Immediate start available for the right person.