Head of Clinical Care – Symbol
The Head of Clinical Care works alongside the Head of Hospitality and Services and the executive team to establish Symbol's clinical foundations at the point where regulation and humanity meet. The role focuses on coordinating clinical governance, ensuring safety, quality, and compliance while embedding a hospitality‐driven care model at home.
Key Responsibilities
* Establish and lead Symbol's Clinical Governance Framework (Support at Home)
* Provide executive clinical oversight of all care delivered in the community
* Ensure compliance with the Aged Care Quality Standards and Support at Home requirements
* Oversee incident management, including SIRS reporting and regulatory engagement
* Ensure safe and effective medication management practices in home settings
* Identify, monitor and mitigate clinical risk across community clients
* Lead care planning, clinical review and escalation frameworks
* Oversee restrictive practices compliance in accordance with legislation
* Develop and implement clinical training and competency frameworks
* Supervise and support Registered Nurses and delegated care staff
* Work collaboratively with the Head of Hospitality and Services to embed clinical excellence within Symbol's hospitality-driven service model
* Provide regular clinical performance and risk reporting to the Approved Provider and Board
Qualifications & Experience
* Registered Nurse (AHPRA registered)
* Minimum five years' senior clinical leadership experience in aged care or community care
* Demonstrated experience implementing the Aged Care Quality Standards
* Experience managing incident reporting, SIRS and regulatory compliance
* Strong understanding of clinical governance and risk management
* Proven ability to lead teams and influence organisational culture
* Excellent stakeholder engagement and communication skills
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