Case management officer - talent pool

Case Management Officer (Custody)

Corrective Services NSW

Talent Pool Creation

Location – Bathurst, Lithgow, Kirkconnell Correctional Centres

Employment type – Ongoing and Temporary Full time positions

Salary – $99,938 - $110,271

Grade – Clerk Grade 5/6

Your role

This role is responsible for delivering evidence‐based case management to a diverse caseload of offenders, ensuring their individual risks and needs are addressed to maximise rehabilitation opportunities and reduce reoffending.

What You'll Do

• Deliver high‐quality, evidence‐based case management services to offenders, ensuring all activities align with relevant legislation, policies and guidelines.
• Conduct comprehensive assessments to identify risks, needs and strengths, using these to develop personalised case plans that support offenders through their rehabilitation journey.
• Apply motivational interviewing and strengths‐based approaches to support behavioural change and encourage offender accountability.
• Work collaboratively with internal and external service providers to connect offenders with programs and interventions that best align with their individual case plans.
• Monitor progress against case plans, ensuring compliance with judicial and departmental requirements, and preparing timely reports and documentation.
• Build and maintain strong relationships with stakeholders to support effective reintegration planning and assist offenders in making a successful transition back into the community.

What We're Looking For

• Demonstrated experience delivering evidence‐based interventions to diverse offender groups, including those with complex needs.
• Proficiency in using risk assessments and case management tools to design targeted, outcomes‐focused intervention plans.
• Strong analytical and problem‐solving skills, with experience addressing challenging behaviours using proven behavioural intervention strategies.
• Sound understanding of contemporary correctional practices, with a commitment to offender rehabilitation and reducing reoffending.
• Experience working effectively within multidisciplinary teams to provide cohesive, person‐centred case management support.
• A current Certificate IV in Correctional Practice with the relevant Units of Competency or the ability to complete the qualification through the Corrective Services Academy within required timeframes.
• Tertiary qualifications and/or equivalent experience in human services or related fields (preferred but not essential).

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Inclusion and Diversity

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Job Details

Applications close 28th June 2026 at 11:59pm AEST.

Priority will be given to filling the role at Bathurst, Lithgow, Kirkconnell.

A talent pool is being created for future ongoing and temporary roles and is valid for a period of up to 18 months.