Embark on a Career-Defining Journey as a Customer Support Officer.
This role presents a unique opportunity to kickstart your career in a dynamic and innovative industry. Join our team and take the first step towards building a long-term future with a progressive business.
About the Role:
As a Customer Support Officer, you will be the primary point of contact for customers, resolving technical issues, coordinating with internal teams, and ensuring seamless customer experiences.
Key Responsibilities:
* Handling inbound and outbound customer inquiries with professionalism
* Triage technical issues and escalate when necessary
* Coordinating with internal teams and third-party providers
* Logging cases accurately and providing timely updates
* Ensuring issues are resolved and customers are satisfied
Required Skills and Qualifications:
* Completed VCE/HSC (tertiary qualifications in IT or Business a plus)
* Tech-savvy, curious, and ready to learn
* Excellent communication skills and problem-solving abilities
* Energy, initiative, and a can-do attitude
Benefits:
* A clear pathway for career growth after 2 years in the role
* On-the-job training and guidance from a supportive team
* Exposure to real-world systems, software, and technical processes
* Opportunity to build a long-term future with a progressive business
About You:
* You're serious about growing your career and willing to put in the effort
* You're tech-savvy, curious, and ready to learn
* You bring energy, initiative, and a can-do attitude to your work