Job Overview
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We are seeking an energetic and positive individual to join our customer service team as a Customer Service Officer. This role involves managing and nurturing a portfolio of customers by placing insurance via inbound and outbound calls and digital platforms. The successful candidate will work alongside our existing customer service team responsible for the insurance renewal process.
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Responsibilities
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* Connect with current and prospective customers through personalised inbound and outbound calls and emails, managing a dedicated portfolio.
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* Deliver top-notch customer service by providing accurate and reliable information that exceeds expectations.
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* Capture customer interactions and streamline administrative tasks with efficiency and precision.
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Requirements
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The ideal candidate will have exceptional service skills with a proven track record in nurturing and growing a portfolio of customers and developing relationships. They will be achievement-oriented and love meeting and exceeding individual and team goals. Excellent communication, attention to detail, and problem-solving skills are essential.
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Benefits
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We offer a supportive, inclusive, and flexible environment that values work-life balance. Our wellbeing program provides EAP, annual influenza vaccination, and annual wellbeing reimbursement to support your individual wellness. You will also have opportunities to volunteer and make a difference in your local community.
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What We Offer
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* A competitive remuneration package.
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* Variable rewards.
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* Great office location with free secure parking provided.
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