MAYDAY Recruitment is excited to be partnering with a customer-centric and community-focused government department to bring onboard multiple Customer Service Agents
These roles offer a genuine opportunity to gain valuable NSW Government experience, whilst being provided with in-depth training, and the flexibility of a rotating roster.
What's in it for you?
Training: Take part in in depth training program designed to help you succeed in your role
Location: Newcastle
Hours: 35 hours per week, 7 hours per day.
Rotating Roster: Monday - Friday, 7am - 7pm
Duration: Commencing 13 March temporary assignment until September 2026, with the possibility of extension
Hourly Rate: $35.80 per hour + Super.
Working model: Full time in office
Join with other new starters, so an opportunity to learn together
The Role
Handling a high volume of inbound calls to assist customers with a range of queries.
Deliver assistance, guidance, and accurate information in response to general enquiries.
Providing comprehensive information based on knowledge of government policies and procedures.
Recording customer and call information within internal computer systems.
Escalating complaints or issues to management when required.
Utilising a variety of in-house systems to track and manage customer information accurately
About You
Experience in office based environment - call centre preferred
2 - 3 years experience in customer service - Retail/ Call centre
Outstanding written and verbal communication skills.
Intermediate computer skills, with the ability to work across multiple systems.
Must be able to commit to the full duration of the assignment.
If this sounds like an opportunity you'd thrive in, please APPLY TODAY