Introduction
At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data‐driven decisions in a rapidly evolving risk landscape. Here, you'll be part of a team that leverages world‐class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence. Together, we transform advanced insights and market intelligence into strategies that protect businesses, drive performance, and shape the future of reinsurance. We are a community of decision makers, future shapers, and trusted experts working side by side to deliver meaningful impact through innovative thinking and practical solutions. Your curiosity is welcomed, your growth is championed, and your work truly matters. This is a place where you'll have the freedom to explore new ideas, take ownership of your career, and collaborate with people who are as driven and inquisitive as you are.
Overview
We're looking for a Claims Handler to join our Latin America and Caribbean team within reinsurance. This role is based in Ipswich and works closely with colleagues in Ipswich, London, and our clients. We are flexible on background for this role and will provide full training, however the successful candidate will have fluent Spanish language skills.
How You'll Make an Impact
* Handle claims and cash call instructions from clients promptly and keep them updated.
* Work with reinsurers to agree on claims, following contract terms.
* Resolve queries from clients and reinsurers, escalating when needed.
* Build strong relationships with clients, reinsurers, and third parties.
* Collaborate with your team and other departments to deliver excellent service.
* Keep records organised and ensure all documents are stored correctly.
* Support financial processes to ensure secure and efficient handling of client funds.
* Perform checks to ensure compliance with regulations and company policies.
About You
* A‐levels or equivalent, or have relevant industry experience.
* Fluent in Spanish (both written and verbal).
* Comfortable using IT systems, including Microsoft Office.
* Great communication skills.
* Detail‐oriented and can manage your time effectively.
* Enjoy working in a team but can also work independently.
* Eager to learn and grow in your role.
* Have the ability to build strong relationships with clients, brokers, and markets.
* Eligible to work in the UK.
Compensation and Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get; these benefits may improve depending on your job level:
* Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
* Defined contribution pension scheme, including Gallagher contributions.
* Life insurance payment of 4× your basic annual salary, with the option to top‐up to 10×.
* Income protection covering up to 50% of your annual income, with top‐up options.
* Health cash plan or private medical insurance.
Other Benefits Include
* Three fully paid volunteering days per year.
* Employee Stock Purchase Plan, offering company shares at a discount.
* Share incentive plan, HMRC‐approved, tax‐effective stock purchase plan.
* Critical illness cover.
* Discounted gym membership, with access to over 3,000 gyms nationally.
* Season ticket loan.
* Access to a discounted voucher portal to save money on weekly shop or next big purchase.
* Emergency back‐up family care.
* And many more.
We Value Inclusion and Diversity
Inclusion and diversity (I&D) is a core part of our business, and it is embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‐term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch. If you'd prefer to speak on the phone, please request a call back, leaving details so we can get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and oppose any form of less‐favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (including transgender and other gender non‐conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer‐employee relationship, including but not limited to recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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