The Basics:Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Solution Engineers, fellow ESE's, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customers' success by operating and maintaining the Tanium platform and it's modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.This role will be required to provide technical support for federal government customers and is Primarily Canberra based.What You’ll Do:Work closely with our customers to;Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammatesIdentify opportunities for our customers to get greater value from the Tanium platformConsistently and cogently address our customers’ needs through astute verbal and written communication skillsSolve customer support casesConduct regular health-checks on assigned accounts & work with account team on strategic customer activitiesContribute to and track activity, after action, root cause and daily status reportsDocument best practices and Play Book entriesWork closely with SE's & CSMs on improving Tanium operational status within key accountsProvide technical direction to customer IT support staffWe’re Looking For:Location: Canberra, AustraliaSecurity Clearance NV1 or higherEducationBA/BS or equivalent experience requiredExperience5+ years of experience in IT/Consulting5+ years of experience in Systems Administration/EngineeringHands-on Tanium experience a major plusStrong troubleshooting skillsAbility to articulate and communicateWorking in/or with federal government agencies a plusBroad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:Endpoint SecurityEndpoint Support/TroubleshootingIncident responseSystems ManagementSystems AdministrationSoftware EngineeringUtility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)Demonstrated critical thinking skillsAbility to break a problem down into manageable, ordered piece partsAbility to convey problem statement and plan of attack to othersCore Competencies:Demonstrates initiative and motivationExcellent oral and written communication skillsTeam playerPerson of high ethics and integrityAbility to work in a fast-paced, changing environmentSecurity & Privacy Roles & responsibilitiesAll roles at Tanium have access to Tanium Confidential Information, therefore, Tanium assigns a universal Position Risk Designation to all roles to hold everyone to the highest possible standard. All roles at Tanium are subject to the following requirements:Protection of Tanium information and other assetsCompliance with Tanium policies and terms of applicable agreements with TaniumAdditional privacy and security-specific duties, skills and qualifications relevant to the role, if any:Australian NV1 security clearance or higher.Work Requirements:Travel Requirements: (5% of time expected to travel)Mental AbilitiesAnalytical abilities: ability to analyse problem situations in depth; ability to show a probing mind.Number facility: the individual must be able to perform basic mathematical calculations at a minimum.Precision to detail: it is necessary that the individual be precise, detail-oriented, and exact.Flexibility: the ability to juggle several projects simultaneously, to cope successfully with diversity and complexity, to integrate seemingly unrelated data, and to reduce complex notions into relatively simple terms.Written and oral communication skills: ability to write memos, letters, and reports in clear, concise fashion with appropriate vocabulary, grammar, and word usage; ability to communicate effectively with superiors, peers, subordinates, and others on a one-on-one basis, using appropriate vocabulary, grammar, and word usage; includes clarity, organisation of thought, and expressiveness are all part of this dimension.Physical & Mental Abilities and DemandsUse of Fingers/Hands: Typing, or otherwise working primarily with fingers rather than with whole hand or arm as in handling.Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detail or important spoken instructions to other workers accurately, loudly, or quickly.Hearing: Ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when making fine adjustments on machine parts.Repetitive motions: Substantial movements (motions) of the wrists, hands, and/or fingers.Vision: The incumbent is required to distinguish between true colours, perceive depth, and partial field of vision is required at a minimum for the position.Work EnvironmentThe worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.About TaniumTanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty, visitwww.tanium.com and follow us on LinkedIn and X.On a mission. Together.At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.Taking care of our team membersEach of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.For more information on how Tanium processes your personal data, please see ourPrivacy Policy.
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