Job Title: Conference and Events Coordinator
We are currently seeking a dynamic and detail-oriented Conference and Events Coordinator to join our team at Mercure Newcastle.
Position Summary:
As the Conference and Events Coordinator, you will be responsible for overseeing the planning and execution of all conferences and events held at Mercure Newcastle. You will work closely with clients, vendors, and internal departments to ensure seamless operations and exceptional experiences for our guests. This role requires excellent organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
1. Event Planning and Coordination: Plan, organize, and coordinate all aspects of conferences, meetings, and special events at the hotel.
2. Client Communication: Communicate with clients to understand their event requirements and deliver exceptional customer service.
3. Proposal Development: Develop event proposals, contracts, and pricing details for clients.
4. Logistics Coordination: Coordinate logistics, including room bookings, audiovisual equipment, catering, and accommodation.
5. Event Execution: Supervise event setup and breakdown to ensure everything runs smoothly and assist with food and beverage service as required.
6. Collaboration: Work closely with the hotel's sales and operations teams to ensure events are aligned with company goals.
7. On-Site Management: Provide on-site event management to ensure high standards of service are met.
8. Guest Support: Handle guest inquiries and resolve any issues that arise during events.
9. Reporting and Administration: Maintain accurate records and post-event reports for clients and management.
10. Additional Support: Assist with shifts in our Food and Beverage team as required.
Qualifications:
* Proven experience in event planning or coordination, preferably within a hotel or hospitality environment.
* Strong communication and interpersonal skills, with a customer-focused approach.
* Exceptional organizational skills and attention to detail.
* Ability to work independently and as part of a team in a fast-paced environment.
* Proficiency in Microsoft Office and event management software.
* Strong problem-solving skills and the ability to remain calm under pressure.
* Flexibility to work evenings, weekends, and holidays as required.
* Current RSA or willingness to obtain prior to starting.