As a key leader within the community, you will guide and empower a team to deliver vital services.
Main Objectives
* Drive your team with empathy and clear expectations
* Celebrate successes and recognize individual growth
* Manage real-time performance to meet service standards and quality targets
* Promote a safe working environment by identifying risks and encouraging open communication
You will be responsible for overseeing a team that provides customer-facing support, including guidance to customers and community members. As a Team Leader, you will create a secure and inclusive atmosphere, foster performance through coaching, and strengthen connections between team members.