**Data Operations Analyst**:
- **Data Platforms**:
- **Sydney Based, Permanent Role**
**How will I help?**
Customer information is a foundation for product, marketing, risk, distribution, strategy and compliance activities. Modern banking trends, our customer-centric strategy and the satisfaction of our external regulatory obligations depend upon high-quality, well-governed and timely customer information.
This need is reinforced by our strategic initiatives:
- priorities within Westpac's customer strategy
- investments in strategic capability such as the Customer Service Hub and Customer Master Program.
- the demands of regulatory compliance such as APS 910 Financial Claims Scheme (FCS); Group Assurance's data management findings and APRA's issuance of CPG235 Prudential Practice Guide-Managing Data Risk.
The Customer Information Management (CIM) team is responsible for leading the way forward in the development our customer centric capabilities.
**What you will do**
- As CIM's role within the data management of Westpac's customer data evolves new capabilities will be implemented. We are continually looking for new and improved ways of doing things.
- Investigate and analyse business problems or opportunities and design future data management requirements, processes and capabilities.
- Adoption of new tools and technologies to better manage customer data.
- First level investigation of discrepancies identified during reconciliation of customer systems.
- First level investigation of FCS data anomalies and exceptions.
- Provision of second level business support for the Customer Domain.
- Data Steward function and management of potential customer match reports on the single customer view.
- Work with projects to ensure they are meeting the Customer Domain's strategic principles and core-requirements, especially all legal and compliance obligations.
- Consult with operations, projects and other stakeholders on current known customer data issues that could impact the accuracy of the data.
- Ensure project implementations go-live without impact to operational processes and customer data.
**What's in it for me?**
Joining Westpac has many benefits besides building a long and stable career. You'll be able to purchase leave to facilitate your dreams or obligations and you'll be encouraged to participate in the community through paid volunteer leave and secondments. You'll also be entitled to a suite of online learning, training modules and career planning tools to grow with us.
**What do I need?**
- Required _
- 5+ years' experience in a relevant customer focussed industry (retail or financial services preferred).
- Business and data analysis skills.
- Proven ability to interact effectively with senior internal and external stakeholders.
- Intermediate to advanced skills in Teradata SQL.
- Intermediate to advanced skills in process and control documentation, including flowcharting.
- Experienced in continuous improvement activities and implementation of related projects.
- An understanding and experience with regulatory requirements and related controls.
- An understanding of audit and assurance concepts and processes.
- Desired: _
- Experience of business operations within the finance industry.
- Knowledge of customer data principles.
- Experience in operations function.
- Formal business analysis qualification.
- Knowledge of data management concepts and processes.
- Experience with SAS, Tableau or Qlikview.
**What is it like to work in Westpac?**
We aim to provide one big, supportive team to help us reach our vision to become one of the world's great service companies. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.
**How do I Apply?**
Start here. Just click on the **APPLY **button.