Role Overview
We are seeking a Senior Engineering Lead in a consulting capacity to take ownership of the engineering and technical direction of a fast-growing SaaS telephony and CX product.
This is a hands-on consulting role, combining engineering leadership, client engagement, and product shape & direction. Your expertise will shape architecture, frameworks, and product direction, guide internal developers, and provide consultative support to clients.
What We're Looking For
We're looking for a can-do, customer-centric leader with a strong development background who thrives in a client-facing environment. You should be comfortable balancing hands-on technical delivery with advising clients, shaping product decisions, and supporting pre-sales and client demos.
Key Responsibilities
Client-Facing Engineering & Product Delivery
Lead the hands-on engineering work for telephony-based SaaS platforms, including building connectors and integrations with Genesys Cloud.
Partner with clients and internal stakeholders to deliver scalable, reliable, and production-ready solutions.
Translate technical decisions into clear, consultative recommendations for clients and internal teams.
Platform, Infrastructure & DevOps
Maintain, optimise, and support AWS and Microsoft cloud environments, including servers, CI/CD pipelines, and production deployment.
Database skills require (primarily postgres) and ETL experience.
Oversee telephony product infrastructure, monitoring, and observability to ensure smooth operation.
Support QA, testing, and disaster recovery processes.
Product & Technical Leadership
Influence the product roadmap and architecture, working closely with Product to ensure the platform meets client and market needs.
Define engineering frameworks, coding standards, and delivery patterns for a small but growing team of developers.
Embed AI and automation capabilities into the product to enhance CX outcomes.
Team Growth & Consulting Excellence
Build, mentor, and scale a high-performing engineering capability within a consulting delivery context.
Lead the delivery of client-focused engineering solutions while maintaining a consultative approach.
Support pre-sales, demos, and client workshops to shape solutions and drive product adoption.
Skills & Experience
Engineering & Development
Strong hands-on development experience with C#, .NET, REST APIs, JSON, asynchronous programming, and secure coding.
Experience with Genesys Cloud, telephony integrations, and connector development.
Comfortable developing production-ready code while guiding client outcomes.
Product & Platform
Experience influencing product roadmaps and architecture in a SaaS environment.
Familiarity with telephony and CX platforms, including integrations, automation, and data flows.
Cloud & Infrastructure
AWS and Azure experience, including environment setup, optimisation, and ongoing maintenance.
Understanding of DevOps practices including CI/CD pipelines, Docker, and monitoring.
Consulting & Stakeholder Engagement
Comfortable working directly with clients, providing guidance and recommendations while delivering tangible results.
Strong communication skills, able to translate technical concepts for business stakeholders.
Ability to work autonomously in a consulting environment, balancing technical delivery with client-facing responsibilities.
Why This Role
Exciting opportunity to work on a fast-scaling SaaS telephony product with autonomy over architecture and product direction.
Hands-on development while also engaging directly with clients in a consulting context.
Be part of a small, expanding team, with opportunities to mentor, build, and scale a team.
Work on transformative CX solutions, embedding AI and automation to reshape customer service in Australia.
If this role sounds like you and you're interested to find out more - please apply now